Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

We at ClearWaterPath are cognizant that plans can shift, hence we ensure our refund procedures are clear and upfront. Herein we describe the conditions that merit a refund for yacht charter services.

Before booking your charter, please review this policy thoroughly. By reserving a charter with ClearWaterPath, you accept the terms of these refund conditions.

Regular Cancellation and Refund Framework

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Full refund excluding service charges

Refund Process Time: 5-7 working days

Service Charge: €50 for card payments

Prerequisites: Must be demanded via written communication either email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half of the total charter fee

Refund Process Time: 7-10 working days

Service Charge: €25 subtracted from the reimbursement

Prerequisites: A credible reason is necessary; operational costs will be deducted

Under 24 Hours Prior to Charter

No Refund

Qualified for: No reimbursement available

Exception: Emergency circumstances might be taken into account

Alternative: An offer for credit towards charters might be given at the discretion of the management

Prerequisites: Documentation necessary for emergency situations

Cancellations due to Adverse Weather

Our Commitment to Safety

We prioritize safety above all. In the event of unfavorable weather conditions confirmed by our expert captain as hazardous for sailing, we provide several alternatives:

  • Entire Refund: Offered if rescheduling proves unfeasible
  • Change of Date: Shift your booking to another available slot without extra charges
  • Charter Credit: Credit valid for one year from the initial booking date

Evaluating Weather Conditions

We employ the following criteria for our weather checks:

  • Evaluation of wind conditions and trends
  • Estimates on wave magnitude and ocean state
  • Outlook for visibility and rainfall
  • Notices and cautions issued by maritime authorities
  • Safety appraisal by our professional captain

Decision Cut-off: Decisions on weather-based cancellations are concluded at least 4 hours before the planned departure.

Reimbursements for Medical Urgencies

Emergency Situations

We are sympathetic to unforeseen medical emergencies. Below are scenarios that may be eligible for additional consideration:

  • Sudden health complications or injuries necessitating hospital care
  • Passing of a family member
  • Unexpected military deployment or recall
  • Jury duty or legal subpoena obligations
  • Natural calamities affecting travel

Requirement for Documentation

To request an expedited refund under emergency conditions, please provide:

  • Medical proof or hospital records
  • Death notice (if applicable)
  • Verified military directives
  • Official court summons or jury duty papers
  • Travel warnings or statements of emergency

Refund Sequence: Refunds induced by emergencies are finalized within 3-5 working days after receiving the necessary paperwork.

Cancellations Due to Operational Factors

Technical Difficulties with the Vessel

Should there be an irreparable mechanical issue with your designated vessel:

  • Substitute Vessel: We will endeavor to provide a comparable alternative
  • Complete Refund: Issued if no suitable replacement is obtainable
  • Partial Refund: Applied if the substitute has disparities in pricing
  • Compensation: Additional reparation might be granted for the inconvenience

Non-availability of Crew

In the unlikely circumstance that a certified crew member is not available:

  • We will attempt to find a replacement crew member
  • Full refund in case the charter is impossible to conduct
  • Options to reschedule without additional charges

Reimbursement Procedure

Method of Payment

Refunds will be executed via the original method employed at the time of payment:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash or Check: 3-5 working days

Fees for Processing

Card Transaction Fee

€50 fee for cancellations made beyond 72 hours before the charter time

Bank Transaction Fee

€25 charge for all bank transaction refunds

International Transaction Fee

Extra fees might apply for transactions across borders

Credit for Charter Services

Instance When Credits Might Be Provided

In certain situations, opting for a charter credit instead of a refund might be possible:

  • Last-minute cancellations (less than 24 hours notice)
  • Charters cancelled due to weather
  • Requests to voluntarily reschedule
  • Service disruptions

Conditions of Credit

  • Validity: Valid for a year from the issuance date
  • Transferability: Non-transferable to other individuals
  • Value: Equals the full charter fee without deductions for processing
  • Usage: Usable towards booking any available charter service
  • Expiry: No extension beyond the 12-month period

Refunds for Partial Services

Incomplete Service

In the event that your charter experience is cut short or disturbed due to issues we control:

  • Adjusted refund corresponding to the unused portion
  • Credit note for an equivalent future charter
  • Free services or promotions as recompense

Guest-Induced Disruptions

Should the charter end prematurely owing to the behaviour or disregard for safety by the guests:

  • No refund for the unused time
  • Full charge is still applicable
  • Extra fees may be levied

Challenge Resolution

If you find yourself in disagreement with a decision regarding refunds, your options include:

  • Asking for an assessment by our executive team
  • Providing further proof or explanations
  • Requesting intervention by consumer rights entities
  • Considering legal channels as per the jurisdiction's statutes

Procedure for Refund Requests

Step 1: Reach Out

Convey your request for a refund through one of these channels:

Step 2: Submission of Details

Ensure the inclusion of the following in your claim:

  • Confirmation code for the booking
  • Date and time of the charter
  • Reason for annulment
  • Any supporting documents (where required)
  • Preferred method for refund

Step 3: Examination and Completion

After receipt, our crew will corroborate your application within a day, judge it according to this policy, resolve on it within two days, and dispatch approved refunds in the stipulated timelines.

Essential Annotations

  • All applications for refunds should be presented in a written form
  • Refunds will be executed using €, regardless of the payment's initial currency
  • We strongly suggest acquiring travel insurance
  • This refunding framework may be updated with a notice period of 30 days
  • Reimbursements are subject to the pertinent taxes and regulations

Contact Details

Should you have inquiries on refunds or wish to submit a claim:

Refund Queries
ClearWaterPath Nautical Services Ltd.
Marina Grande
Sorrento 80067
Italy

Phone: +39 081 837 0686
Email: refunds@clearwaterpath.rest
Active Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Last Modified: August 24, 2025

This refund directive aims to be equitable and clear. We urge you to familiarize yourself with these clauses before making your reservation and to connect with us for any uncertainties.